Returns and Refunds 
This website is operated by ARTDOBRO.

1. PERSONALISED PRODUCTS

Our Return Policy

We want you to be happy with your order, we are determined to have each and every purchase result in a happy customer. We work with high-quality suppliers and the products are handmade, but still there is some potential for human error. 

If a product is faulty in any way, you can return it within 10 days. Please email contact@artdobro.com using your name and order number.

We will then talk you through the returns procedure which can often be eased by providing a digital image of the fault (along with a clear description of the problem) in an email to contact@artdobro.com. In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email

If the fault cannot be verified over the phone or email, you may need to return the item to us for inspection. In that instance, a determination can then be made as to the state of the product

We cannot accept returns of non-faulty goods.

Faulty Goods: To return faulty goods you need to first email contact@artdobro.com with your name, order number and a picture. Please send written notice and return the product to ARTDOBRO (please see the Contact page for the address).

We will only acknowledge returned goods if they are sent using Royal Mail 'Signed For' Recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault, then we will reimburse Royal Mail 'Signed For' Recorded delivery postage costs.

It is only when we receive the item in its original state, that ARTDOBRO will redo or recommend a remedy for a faulty item.

Please note: if the product is not in an unused condition then we will not be able to offer you a remedy save for faulty workmanship which we may repair. Where there is a minor fault, we may suggest an alternative remedy.

Our Refund Policy

Our manufacturer handmakes every product and personalises it to order, so as soon as we start production of your bespoke items, we have already invested into the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after the production of your order has begun, we would be unable to offer a full refund, however alternative options will be discussed with you and a partial refund may be possible. 

After you receive your items - We want you to be happy with your order, and if for any reason you’re not then please do let us know. We value your feedback. As all products are personalised to order, these are never re-saleable, which means that there are some things you need to check before you’ve placed your order, as we won’t be able to do anything about them afterwards.

Check Sizes – Every page has details on the sizing of a product so make sure that you order in the right size. Check body measurements if you need to rather than using the size range as it is more accurate. If you have any questions please contact us, we do everything we can to make sure you have all the information you need to be able to order the right size.

If you wish to raise any concern within 14 days of receiving your order, please use our contact form and provide your order number and a short summary along with pictures. Our dedicated team will get back to you on average within 12 working hours. 

In the unlikely event of a manufacturing fault, it will be repaired or replaced free of charge. Manufacturer faults cover scratches on the product, stitching issues and hemming issues. Our supplier will decide what falls under manufacturer faults.

All orders made through wholesale accounts are regarded as Business to Business contracts and are not covered by Consumer rights act as wholesale accounts are regarded as businesses. Businesses cannot expect a legal remedy in respect to Fair wear and tear, misuse or accidental damage, or if they decide that they no longer want the item.